By choosing to shop with us, you're choosing to support the improvement of our local cycling community and that of the wider community in the UK.

We're a not-for-profit social enterprise and registered Community Interest Company run by volunteers and dedicated to supporting and developing cycling in the Angus region and beyond. We set-up the Cycle Hub to help cyclists of all abilities.

33 Market Place Arbroath DD11 1HR

Angus Cycle Hub CIC Returns Policy

We guarantee to replace or refund products covered by manufacturers warranty which are found to be faulty upon manufacturers inspection.

Where goods are found to be unsuitable or don't fit, we will replace or refuns, provided the goods are returned unused and in their original packaging within 28 days of delivery.

The quickest way to organise replacement or refund is to pop the itmes back to us in store, however, we have made the on-line returns process simple for you.

1)            Let us know you're sending something back to us by telephoning 01241 873500, or dropping us an email info@anguscyclehub.co.uk

2)            Alongside your reciept, please include a note indicating your preference of refund or replacement

3)            Return the otem to us at Angus Cycle Hub CIC, 33 Market Place, Arbroath, Angus, DD11 1HR.  Please ensure you obtain proof of posting.

4)            The parcel remains your resposibility until such times as it reaches us and therefore we would suggest postage allowing insurance for the full value of the goods.

5)            Costs for returning items are your responsibility. 

6)            Please allow up to 7 working days for processing of refunds or replacement.

Promotional items: When returning items that were purchased online as part of a ‘Buy One, Get One Free’ offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy , Get a Free' offer, all of the items involved in the offer must be returned.

When returning goods, if no fault is found we do not refund delivery charges and may charge for collecting the goods if they are not brought into our store.

All Custom Builds and 'Made to Order' items require a 20% deposit on order, with the balance payable at pick-up/delivery and are, unless faulty, non-refundable.

Payments made on Special Order Items are non-refundable.

Items ordered specially into store will be held in-store for 14 days from the time that customers are notified that they are available for pick-up (unless otherwise agreed). If goods are not collected in that time they will added to shop stock and made available for general sale, deposits are non-refundable.

 

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